FAQ
Common answers to your questions
Quality service
We offer high-quality services with speed, and reliability.
Great support
Our support team is always ready to help you & answer questions.
Experience
We possess extensive experience in the delivery field.
Flexible schedule
We offer flexible delivery times to suit our customers.
How can I track my parcel?
We provide online tracking via our website using the shipment number (AWB). Real-time updates are standard for us.
Can I ship food, medicines, or electronics?
Food items (non-perishable) and medicines are allowed with restrictions and proper packaging. Electronics may need approvals.
What should I do if my parcel is delayed, lost, or damaged?
Contact our customer service 053-5493084 with your tracking number. File a claim through our portal, insurance options cover loss or damage for most services.
What documents are required for customs clearance on imports?
For goods over SAR 1,000 (about USD 270), a commercial invoice, certificate of origin, and sometimes a SASO conformity certificate are needed.
What are the shipping costs, and how are they calculated?
Costs depend on weight, dimensions (volumetric weight often applies), distance, service type (express vs. economy), and additional fees like fuel surcharges.
Is cash on delivery (COD) available?
Yes, COD we offered, especially for e-commerce. It’s a popular payment option in Saudi Arabia.
Do you offer pickup services or drop-off points?
Yes, we provide door-to-door pickup, and we have widespread drop-off locations or service centers across cities.
Are there duties, taxes, or VAT on incoming parcels?
Yes, Saudi Arabia applies 15% VAT and customs duties (typically 5-12%) on most imports over a certain value. The recipient usually pays these upon delivery or clearance.
What items are prohibited or restricted for shipping in Saudi Arabia?
Common prohibitions include alcohol, pork products, narcotics, weapons, and certain electronics without approval. Imports often require country-of-origin labels.
How long does domestic delivery take within Saudi Arabia?
Same-day or next-day delivery is available in major cities (e.g., Riyadh, Jeddah, Dammam) with our express services.
